Advocating For Accountability
The Office of the Ombudsman is an independent, non-political institution dedicated to investigating complaints of public sector administrative injustice in Trinidad & Tobago.
About UsTransparent Public Administration
We conduct thorough, impartial and independent investigation of complaints. Seek resolution with our straightforward complaint process.
Make A ComplaintCatalysts for Change
The Ombudsman makes recommendations to public authorities for providing redress and improving administrative practices.
Make A ComplaintAccountable, Fair and Transparent Public Administration
The Office of the Ombudsman was established to investigate the complaints of persons who believe that they suffered injustices at the hands of government ministries, departments or state agencies. If you believe that any government department or authority has unfairly treated you, you can take your complaint to the Ombudsman.
The Ombudsman is an Officer of Parliament and is only accountable to Parliament, to which she makes annual reports on the performance of her functions including statistics of the complaints received and the results of her investigations. She can also make special reports to Parliament on matters of public importance. The Office is a non-political, independent and impartial oversight institution.
The Ombudsman May Be Able To Help You
The Ombudsman can be described as a ‘grievance person’ to whom persons can submit a complaint about maladministration in the public sector. Situations in which maladministration may arise involving a government ministry, department or state agency may include:
- Failure to provide the client with a response or advice
- Delays in addressing an issue or complaint, or a failure to act
- Decision or advice not in accordance with established policy, recognised procedures or the law.
Additionally, under the Freedom of Information Act (FOIA), Chap. 22:02, the Ombudsman has the power to review cases where access to an official document is refused.
Persons who have been aggrieved by a public authority and have been unsuccessful in resolving their complaint directly with the institution may submit a complaint to the Ombudsman of the Republic of Trinidad and Tobago.
Delay by the NIB in processing claims for NIS benefits
Delay in compensation for the compulsory acquisition of land
Delay in government pensions, gratuities and severance benefits
Delay in responses to letters of complaint and requests for assistance
Delay in obtaining birth certificates, passports and medical records/reports
Refusals to disclose documents requested under the F.O.I Act
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Deeply Grateful...
I am happy to inform you that I received the arrears owed by NIB. Your intervention was successful yet again. I really don't know how I would have fared without your expertise and conscientious approach to the situation. You and the Ombudsman Office have been my rock during this challenge and I am deeply grateful.Thanks for your excellent service...
On behalf of my father and myself, I wish to thank you for your excellent service. My father's matter has been addressed with NIB, he has received his backdated payments and he was reassured that monthly payments will commence. May you be blessed as you have blessed him. Thank you.Thank you for your efforts and assistance...
I collected the invoice issued by the Ministry of Social Development and Family Services. I would like to officially thank you and the Office of the Ombudsman for the efforts and assistance in sorting out my issue.Thank you for all the efforts...
Just want to express our deepest thanks and appreciation to you and your office for listening and taking action in rectifying our distressing situation. It is heartening to know that there are agencies such as yours that goes beyond the call of duty to assist and bring about a resolution. Once again we thank you for all the efforts.Resolved my complaint in a timely manner...
I would like to say special thanks to the Office of the Ombudsman for resolving my complaint in a timely manner. For over three years since assuming duties, nothing was done to address my issues and I am very impressed that your office was able to get things done in such a timely manner. At least over thirty public servants like myself were able to have our issues resolved.Your intervention was greatly appreciated...
Thank you for your assistance. Your intervention was greatly appreciated. Best regards to you and your office.Keep up the good work...
I would like to thank you for all your help in getting my pension cheque. Keep up the good work.Latest Annual Reports
Let Your Voice Be Heard
Your voice has the power to make a difference. If you’ve encountered injustice or administrative challenges, we’re here to assist. Submit your complaint today, and together, we can build a fairer, more transparent future.