Mr. Justice Rajmanlal Joseph (Ret’d)
Welcome to The Office of The Ombudsman

Accountable, Fair and Transparent Public Administration

The Office of the Ombudsman was established to investigate the complaints of persons who believe that they suffered injustices at the hands of government ministries, departments or state agencies. If you believe that any government department or authority has unfairly treated you, you can take your complaint to the Ombudsman.

The Ombudsman is an Officer of Parliament and is only accountable to Parliament, to which she makes annual reports on the performance of her functions including statistics of the complaints received and the results of her investigations. She can also make special reports to Parliament on matters of public importance. The Office is a non-political, independent and impartial oversight institution.

Our Service

The Ombudsman May Be Able To Help You

The Ombudsman can be described as a ‘grievance person’ to whom persons can submit a complaint about maladministration in the public sector. Situations in which maladministration may arise involving a government ministry, department or state agency may include:

Additionally, under the Freedom of Information Act (FOIA), Chap. 22:02, the Ombudsman has the power to review cases where access to an official document is refused and to make enquiries where there is a delay in providing the same.

Persons who have been aggrieved by a public authority and have been unsuccessful in resolving their complaint directly with the institution may submit a complaint to the Ombudsman of the Republic of Trinidad and Tobago.

Delay by the NIB in processing claims for NIS benefits
Delay in compensation for the compulsory acquisition of land
Delay in government pensions, gratuities and severance benefits
Delay in responses to letters of complaint and requests for assistance
Delay in obtaining birth certificates, passports and medical records/reports
Refusals to disclose documents requested under the F.O.I Act
Meet With Us

Explore Our Schedule

Meet with us at any of our office locations or at a public outreach session near you.

Level 12 Tower D, International Waterfront Centre, Port of Spain, Trinidad

1st Floor, FinGroup Place, Cor. Hobson & Kelshall Street, San Fernando

Caribana Building, Bacolet Street, Scarborough, Tobago

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Let Your Voice Be Heard

Your voice has the power to make a difference. If you’ve encountered injustice or administrative challenges, we’re here to assist. Submit your complaint today, and together, we can build a fairer, more transparent future.