Accountable, Fair and Transparent Public Administration
The Office of the Ombudsman was established to investigate the complaints of persons who believe that they suffered injustices at the hands of government ministries, departments or state agencies. If you believe that any government department or authority has unfairly treated you, you can take your complaint to the Ombudsman.
The Ombudsman is an Officer of Parliament and is only accountable to Parliament, to which she makes annual reports on the performance of her functions including statistics of the complaints received and the results of her investigations. She can also make special reports to Parliament on matters of public importance. The Office is a non-political, independent and impartial oversight institution.
The Ombudsman May Be Able To Help You
The Ombudsman can be described as a ‘grievance person’ to whom persons can submit a complaint about maladministration in the public sector. Situations in which maladministration may arise involving a government ministry, department or state agency may include:
- Failure to provide the client with a response or advice
- Delays in addressing an issue or complaint, or a failure to act
- Decision or advice not in accordance with established policy, recognised procedures or the law.
Additionally, under the Freedom of Information Act (FOIA), Chap. 22:02, the Ombudsman has the power to review cases where access to an official document is refused.
Persons who have been aggrieved by a public authority and have been unsuccessful in resolving their complaint directly with the institution may submit a complaint to the Ombudsman of the Republic of Trinidad and Tobago.
Delay by the NIB in processing claims for NIS benefits
Delay in compensation for the compulsory acquisition of land
Delay in government pensions, gratuities and severance benefits
Delay in responses to letters of complaint and requests for assistance
Delay in obtaining birth certificates, passports and medical records/reports
Refusals to disclose documents requested under the F.O.I Act
Explore Our Schedule
Level 12 Tower D, International Waterfront Centre, Port of Spain, Trinidad
1st Floor, FinGroup Place, Cor. Hobson & Kelshall Street, San Fernando
Caribana Building, Bacolet Street, Scarborough, Tobago
- 9:00 AM - 12:00 PM
- Ministry of Labour, Siparia Office Level 2, Siparia Administrative Complex, Corner Allies Street and S.S. Erin Road, Siparia
- 3rd Monday of each month
- 9:00 AM - 12:00 PM
- Technical Department Building, Sangre Grande Regional Corporation, Robert Paul Street, Sangre Grande
- Last Tuesday of each month
- 9:00 AM - 12:00 PM
- Conference Room, Roxborough Administrative Complex, Windward Road, Roxborough
- 2nd Wednesday of each month
- 9:00 AM - 12:00 PM
- Rann's Plaza, Mayaro/Rio Claro Regional Corporation, Hight Street, Rio Claro
- Last Thursday of each month
- 9:00 AM - 12:00 PM
- Couva/Tabaquite/Talparo Regional Corporation (Main Building), Railway Road, Couva
- 3rd Wednesday of each month
- 9:00 AM - 12:00 PM
- Mayor's Box, Arima Velodrome, Hollis Avenue, Arima
- 2nd Monday of each month
- 9:00 AM - 12:00 PM
- Chaguanas Borough Corporation, Cor. Taitt & Cumberbatch Streets, Chaguanas
- 2nd Friday of each month
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Let Your Voice Be Heard
Your voice has the power to make a difference. If you’ve encountered injustice or administrative challenges, we’re here to assist. Submit your complaint today, and together, we can build a fairer, more transparent future.
